Refund Policy

This Refund Policy describes the terms under which users of ProABA (the “Service”) may request a refund for paid subscriptions to the Standard, Pro, “Center” and “Network” plans, and for additional seat and branch packs.

Payments are processed by our payment partner Paddle.com Market Ltd, who acts as the Merchant of Record for end users.

This Policy does not limit any rights that the law guarantees to consumers, including a statutory right of withdrawal where one applies. Paddle is the seller, so Paddle’s buyer terms also apply to the payment.

The User has the right to cancel the Subscription within 14 calendar days from the date it was taken out and the first successful payment, solely on the condition that after taking out the Subscription the User has not once used the services provided under it.

If that condition is met, the amount paid is refunded in full.

Using the services means any action in the Service under the paid plan: signing in after payment, adding or editing a student, entering data, generating a report, inviting a team member.

If the User has used the services under the Subscription even once, the amounts paid are non-refundable - including for the unused remainder of the paid period.

Example: a User pays for an annual Subscription, uses the Service for one month and decides to stop. The money for the remaining eleven months is not refunded. Access to the Service is retained until the end of the paid period.

The same rule applies to monthly and annual plans, and to additional seat and branch packs.

• The User has used the services under the Subscription at least once (see section 3).
• More than 14 calendar days have passed since the Subscription was taken out and the first successful payment.
• A breach of the Terms of Use that led to the account being blocked.
• Attempted fraud or abuse of the right to cancel (repeated payments - cancellation - repeated payments).
• Charges made more than 6 months ago (outside the bank's standard chargeback window).

To request a refund:

1. Email julia.lastovetska@gmail.com with subject “Refund request”.
2. Include: account email, payment date, amount, reason (optional).
3. We respond within 2 business days.
4. Upon approval, we forward the request to Paddle. Funds return to your original card within 5-10 business days.

You can cancel anytime via Settings → Subscription or by emailing julia.lastovetska@gmail.com. After cancellation:

• Access remains until the end of the paid period.
• No future charges.
• Account data (students, targets, probes, charts) is retained for 90 days, so you can re-subscribe without losing anything.

For refund inquiries, email julia.lastovetska@gmail.com. We respond in Ukrainian, Czech and English.